Staff Performance Coordinator Bilingual SpanishEnglish

IMS People; Northampton Township (Bucks County); On-site; USD 30,000 - 47,000; Full time

Job summary

IMS People is seeking a bilingual Staff Performance Coordinator (Spanish/English) for a contract-to-hire role on-site in Bucks County, PA. The candidate will serve as the primary contact for employee matters, manage onboarding, attendance, payroll, and compliance, and work with vendors and internal partners.

The ideal candidate will have strong customer service skills, experience with data reporting tools like Power BI, and familiarity with workforce management systems.

Qualifications

• Fluent in both Spanish and English (written and verbal).
• Minimum of 6 months related experience.
• Familiar with workforce management systems and reporting tools.
• Strong organizational and communication skills.

Responsibilities

• Serve as the first point of contact for employee-related concerns and workforce issues.
• Educate partners and stakeholders on workforce policies, procedures and expectations.
• Ensure employee issues are resolved accurately, professionally, and in a timely manner.
• Coordinate issue resolution with vendors and internal partners while identifying risks.
• Deliver customized new hire orientations.
• Collect, review and verify onboarding documents prior to start dates.
• Monitor workforce data and generate reports to identify trends and risks.

Skills

Bilingual Spanish/English

Customer service

Data reporting

Time management

CRM systems

Power BI

Payroll experience

Education

High School Diploma

Tools

Power BI

Payroll software

Attendance platforms

CRM systems

Job description

Job Description

Job Description

** Title** : Staff Performance Coordinator (Bilingual Spanish/English)

** Job Type:** Contract-to-Hire (4 Months)
** Schedule:** Full-Time, On-Site
** Language Requirement:** Fluent in English and Spanish

** Position Overview**

We are seeking a bilingual Staff Performance Coordinator to serve as the primary point of contact for workforce-related employee matters. This role partners with employees, vendors, and operational stakeholders to ensure timely issue resolution, successful onboarding, workforce compliance, attendance management, and employee engagement.

The ideal candidate thrives in a fast-paced logistics or manufacturing environment, possesses strong customer service skills, and is comfortable working with data, reporting tools, and workforce management systems.

** Key Responsibilities**

• Serve as the first point of contact for employee-related concerns and workforce issues.


• Educate partners and stakeholders on workforce policies, procedures, and expectations.


• Ensure employee issues are resolved accurately, professionally, and in a timely manner.


• Coordinate issue resolution with vendors and internal business partners while identifying potential risk areas.


• Facilitate and deliver customized new hire orientations.


• Collect, review, and verify all onboarding documents prior to employee start dates.


• Monitor workforce data and generate reports to identify trends, risks, and operational challenges.


• Utilize CRM systems, Power BI, timekeeping, and attendance platforms to support decision-making.


• Participate in safety and operational meetings.


• Document, investigate, and report workplace safety incidents.


• Execute safety observation programs and support compliance initiatives.


• Process payroll and monitor attendance, wage, and hour compliance requirements.


• Maintain accurate employee records and workforce documentation.

** Qualifications**

** Required**

• High School Diploma or equivalent.


• Minimum of 6 months of related experience.


• Fluent in both Spanish and English (written and verbal).


• Strong organizational and communication skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Proficiency with technology platforms and reporting tools.

** Preferred**

• Experience in logistics, distribution, warehousing, manufacturing, or other process-driven environments.


• Customer service experience involving direct client or stakeholder communication.


• Data management and reporting experience.


• Human Resources experience.


• Experience using CRM systems, Power BI, workforce management, payroll, or time and attendance software.

** Key Competencies**

• Strong interpersonal and relationship-building skills.


• Ability to work effectively within a team environment.


• Excellent verbal and written communication.


• Adaptability and flexibility in changing work environments.


• Problem-solving and critical-thinking abilities.


• Focus on compliance, safety, and operational excellence.


• Ability to understand business goals and contribute to organizational success.

** Why Join Us?**

• Opportunity for contract-to-hire employment.


• Dynamic and collaborative work environment.


• Exposure to workforce operations, employee relations, compliance, and safety programs.


• Career growth opportunities within a rapidly evolving organization.