Bilingual WIC Outreach & Retention Specialist

Adelante Healthcare; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Adelante Healthcare is seeking a WIC Outreach/Retention Specialist to increase program participation by coordinating targeted outreach and using internal reports to retain eligible participants not currently enrolled.

The role requires bilingual Spanish/English communication, a high school diploma or GED, and the ability to engage diverse communities in Phoenix. This full-time position supports WIC enrollment, education, breastfeeding resources, and collaboration with Marketing.

Qualifications

• Bilingual Spanish/English preferred.
• High school diploma or GED from an accredited institution.
• Strong familiarity with the Valley.
• Knowledge and experience in working with people of various cultures and social status.
• Exceptional interpersonal skills and a love for interacting with people.
• Demonstrated strong organizational skills and ability to prioritize and multi-task.
• Ability to work some evenings and weekends.
• Certification to perform CPR and AED through AHA/Red Cross guidelines.
• Valid AZ driver’s license and current insurance.
• Valid Level One Fingerprint Clearance Card issued by AZ DPS.

Responsibilities

• Conduct outreach and retention activities in accordance with Arizona WIC policies and procedures.
• Build and maintain partnerships with community organizations, businesses, schools, and other local resources to increase WIC awareness and participation.
• Represent WIC at community events, presentations, and outreach activities to promote enrollment and retention.
• Educate participants and community members on WIC eligibility, benefits, nutrition education, breastfeeding support, and available resources.
• Collaborate with internal teams, including Marketing, to support outreach and engagement initiatives.
• Document outreach, retention, and participant activities accurately and timely; utilize data to support program improvement.
• Conduct health appraisals, nutrition assessments, and required laboratory testing, documenting all information in the AIM system.
• Determine WIC eligibility, complete required certifications, and issue benefits in compliance with program requirements.
• Provide nutrition education, counseling, breastfeeding support, and referrals to participants and families.
• Identify high-risk participants and refer to a Registered Dietitian as appropriate.
• Maintain accurate records, protect participant confidentiality, and ensure compliance with documentation standards.
• Support daily clinic operations, address routine customer service concerns, and assist with reports, projects, and other duties as assigned

Skills

Bilingual Spanish/English

HS Diploma/GED

Knowledge of the Valley

Cross-cultural experience

Interpersonal skills

Organizational & multitasking

Evenings & weekends

CPR/AED Certification

AZ Driver's License

Fingerprint Clearance Card

Education

HS Diploma or GED

Job description

Adelante Healthcare is seeking a WIC Outreach/Retention Specialist to increase program participation by coordinating targeted outreach and using internal reports to retain eligible participants not currently enrolled.

The role requires bilingual Spanish/English communication, a high school diploma or GED, and the ability to engage diverse communities in Phoenix. This full-time position supports WIC enrollment, education, breastfeeding resources, and collaboration with Marketing.