Bilingual WIC Clerk: Client Services & Benefits

TULSA HEALTH DEPARTMENT; Tulsa (OK); On-site; USD 30,000 - 38,000; Full time

Job summary

Tulsa Health Department is seeking a dedicated WIC Clerk to obtain documentation from participants, explain program requirements and benefits, schedule appointments, and assist at the front desk with clerical tasks. The role involves data entry, filing, coordinating with clinic staff, and distributing food benefits while ensuring HIPAA and confidentiality standards are maintained.

Qualifications include a high school diploma and 1–3 years of fast-paced clerical work; bilingual abilities may be

Qualifications

• Education: High school diploma or equivalent required.
• Experience: One to three years of experience doing fast-paced clerical work, which includes the use of computers.
• Skills and Knowledge: Data entry, interpersonal and communication skills, multitask in a busy office, good grammar, attention to detail, ability to process large amounts of WIC benefits, bilingual may be preferred or required.
• Licenses: Must have a valid driver’s license.

Responsibilities

• Obtains documentation from WIC participants and explains program requirements and benefits.
• Enters intake information into the computer and schedules appointments for clinical visits.
• Provides WIC clerical services at locations as needed by the WIC Supervisor/Manager.
• Prepares client charts for clinical visits.
• Distributes food benefits to participants and explains redemption process.
• Answers calls, returns messages, and provides routine information.
• Explains program requirements and benefits to current and prospective participants.
• Promotes breastfeeding and guides to peer counselors as needed.
• Maintains and files client charts and supports clinic staff with packaging and status updates.
• Prints reports and prepares client letters for mailing.
• Maintains clinic area order and adheres to LEAN guidelines.

Skills

Data entry

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Bilingual (Spanish/English)

Education

High school diploma or equivalent

Job description

Tulsa Health Department is seeking a dedicated WIC Clerk to obtain documentation from participants, explain program requirements and benefits, schedule appointments, and assist at the front desk with clerical tasks. The role involves data entry, filing, coordinating with clinic staff, and distributing food benefits while ensuring HIPAA and confidentiality standards are maintained.

Qualifications include a high school diploma and 1–3 years of fast-paced clerical work; bilingual abilities may be