WIC Clerk - El Pueblo - WIC

ViziRecruiter,LLC.; Tucson (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

El Rio Health is seeking a WIC Clerk to join our team in Tucson. This clerical role supports WIC operations under supervision, screens participants for eligibility, and coordinates scheduling across WIC clinics.

The position emphasizes accurate documentation, patient confidentiality, and excellent customer service. The ideal candidate will have a high school diploma or GED, BLS certification, and reliable transportation.

Qualifications

• Preferred bilingual (English/Spanish) with ability to speak, read, and write in both languages.
• Prior healthcare setting experience is a plus.
• Strong customer service and communication skills.

Responsibilities

• Keeps front desk organized and professional.
• Provides excellent customer service in person or by phone.
• Ensures compliance with organizational standards and policies.
• Maintains a clean and safe work environment and adheres to infection control protocols.
• Manages patient confidentiality and secure handling of information.
• Screens for WIC eligibility and explains procedures to participants.
• Schedules participant appointments and maintains documentation in the database.
• Generates reports and participates in community outreach.

Skills

Bilingual English/Spanish

Customer service

Team player

Education

High School Diploma or GED

Job description

Introduction

Are you are looking for a career with one of Tucson’s largest, most highly regarded healthcare organizations that offers generous benefits, competitive salaries, free health classes and makes a difference in the lives of more than one in ten Tucsonans?

Overview

Salary: $16.50 - $23.96 per hour, depending on qualifications

Schedule: Monday through Friday, 8am to 5pm

The WIC Clerk serves in a clerical role under general supervision of a WIC Nutrition Services Manager. The WIC Clerk screens for participant eligibility, oversees scheduling across all El Rio Health WIC clinics, promotes the WIC program to potentially eligible participants, performs clerical responsibilities, and other duties essential for the operation of the Special Supplemental Nutrition Program for Women, Infants and Children (WIC).

The primary goal of the El Rio Health WIC Clerk is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Responsibilities

• Prepares and maintains the front desk/reception area for receiving clients, maintaining a clutter-free, professional workstation.
• Provides excellent customer service in person and/or by telephone.
• Demonstrates self-initiative by being aware of work environment and acts as a team player to assist coworkers and others.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements (AIDET) at all times with all clients, visitors, and employees.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
• Maintains security and inventory of benefit supplies (Farmers market Checks and eWIC cards).
• Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals.
• Determines WIC program eligibility in accordance with local, state, and federal regulations and procedures.
• Explains program procedures, regulations, processes and timeframes to applicants and representatives, utilizing WIC Rights and Obligations.
• Provides instructions for participants who do not comply with program procedures and regulations and supports bringing participants into compliance.
• Conducts interviews and accurately documents information on residency, income, and family situation in a computerized participant database.
• Schedules and re-schedules participant appointments according to allowable time limits.
• Generates and provides a diverse set of reports as assigned or requested, by using available reporting programs linked to organizational software databases.
• Plans and participates in community outreach activities.
• Attends meetings, trainings, and conferences as required.

Requirements

Minimum Education and Experience:

• High School Diploma or General Education Diploma (G.E.D.).

Required Licenses, Certifications, and Registrations:

• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within sevenworking days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Prior work or volunteer experience in a healthcare setting.
• Bilingual (English/Spanish) with the ability to speak, read, and write in both languages.