Bilingual Web Hosting Support Specialist

Vivint Hosting, LLC.; United States; Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

15 days of paid time off (PTO)

Paid courses

Provided VoIP phone

Provided Laptop

Rewards after 2-5 years

Job summary

A growing web hosting company in the United States is seeking a Level 1 Customer Service Representative to assist clients via Live Chat, Support Tickets, and Sales Phone Calls. The ideal candidate will have web hosting experience, be proficient in cPanel, and possess strong English and Spanish communication skills. This role offers competitive pay at $18/hour, 15 days of PTO, and additional perks, including paid courses and equipment for remote work.

Qualifications

• 1+ years of experience in the web hosting industry is required.
• Intimate knowledge of cPanel is mandatory.
• Proficiency in both English and Spanish communication is essential.

Responsibilities

• Assist clients through Live Chat, Support Tickets, and Sales Phone Calls.
• Provide exceptional technical support to non-technical users.

Skills

Experience in web hosting industry

Knowledge of cPanel

English communication skills

Spanish communication skills

Troubleshooting Linux servers

Experience with WordPress

Familiarity with web hosting services

Patience in technical support

Job description

A growing web hosting company in the United States is seeking a Level 1 Customer Service Representative to assist clients via Live Chat, Support Tickets, and Sales Phone Calls. The ideal candidate will have web hosting experience, be proficient in cPanel, and possess strong English and Spanish communication skills. This role offers competitive pay at $18/hour, 15 days of PTO, and additional perks, including paid courses and equipment for remote work.