Bilingual Warehouse Support Specialist: Onsite Hub

ShipBob; Riverside (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

401K Match

Weekly paycheck with paid overtime

Pay Progression Program

Paid Time Off & Sick Time

Comprehensive Benefits Package

Job summary

ShipBob is hiring for a warehouse role at our Riverside, CA hub. You will monitor inbound/receiving activities and support operations to ensure a seamless experience for our clients while maintaining scalable growth. Reports to the Area Manager, Fulfillment Operations.

Key duties include resolving merchant-related issues, coordinating with onsite partners, logging shipments, and ensuring safety and accuracy in handling goods. Bilingual English/Spanish is preferred and Excel proficiency is valued.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Bilingual English/Spanish preferred.
• Ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.

Skills

Warehouse experience

Bilingual English/Spanish

Excel

Attention to detail

Tools

NOVA scheduling software

Job description

ShipBob is hiring for a warehouse role at our Riverside, CA hub. You will monitor inbound/receiving activities and support operations to ensure a seamless experience for our clients while maintaining scalable growth. Reports to the Area Manager, Fulfillment Operations.

Key duties include resolving merchant-related issues, coordinating with onsite partners, logging shipments, and ensuring safety and accuracy in handling goods. Bilingual English/Spanish is preferred and Excel proficiency is valued.