Bilingual Warehouse Supervisor (Chinese/English) – Ops & Team Lead

SwiftX; West Carrollton (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance

100% Dental and Vision Insurance

Job summary

SwiftX in Ohio is seeking a Warehouse Supervisor to lead local parcel delivery operations, including sorting, pickup and dispatch, and to supervise frontline staff and outsourced teams.

The role requires bilingual Chinese/English, strong communication, and proficiency in Excel and data analysis tools to forecast needs, plan routes, and drive improvements. You will collaborate across departments to resolve issues and ensure timely pickups and customer satisfaction.

Qualifications

• Fluent in Chinese and English (written & spoken).
• Legal US work authorization required.
• Proficient in Excel and data analysis tools.
• Strong communication across dispatch, drivers, warehouse, and customer service teams.
• Ability to multitask under pressure with professionalism.

Responsibilities

• Supervise local parcel delivery operations including sorting, pickup and dispatch.
• Forecast driver needs, plan routes, and recruit drivers.
• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
• Troubleshoot operational issues and learn internal warehouse software; handle data.
• Generate and distribute daily pickup tasks to the dispatch team.
• Coordinate with departments to allocate driver resources and address disruptions.
• Communicate task changes with third parties and assist drivers in resolving issues.
• Manage exception handling and complaints; track issues and suggest process improvements.

Skills

Bilingual Chinese/English

Strong communication

Data analysis

Multitasking under pressure

Team collaboration

Phone and email communication

Tools

Excel

Data analysis tools

Job description

SwiftX in Ohio is seeking a Warehouse Supervisor to lead local parcel delivery operations, including sorting, pickup and dispatch, and to supervise frontline staff and outsourced teams.

The role requires bilingual Chinese/English, strong communication, and proficiency in Excel and data analysis tools to forecast needs, plan routes, and drive improvements. You will collaborate across departments to resolve issues and ensure timely pickups and customer satisfaction.