Bilingual Warehouse & Logistics Supervisor

Swiftx Express; West Carrollton (OH); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Job summary

Swiftx Express in West Carrollton, Ohio is seeking a Warehouse Supervisor to oversee local parcel delivery operations, including sorting, pickup, and dispatch. The role requires coordinating drivers, warehouse staff, and third-party contractors to ensure on-time service.

You will analyze data, learn our warehouse software, and drive process improvements. Fluent in English and Chinese, you will communicate clearly with internal teams and customers.

Qualifications

• Fluent in both English and Chinese (written & spoken).
• Must have legal work authorization in the U.S.
• Proficient in Excel and data analysis tools.
• Strong communication skills across dispatch, drivers, warehouse, and customer service teams.
• Able to multitask under pressure while maintaining professionalism.
• Comfortable with phone and email communication.
• Customer service or warehouse/logistics experience is a plus.
• No extensive prior experience required for this specialist role.

Responsibilities

• Manage and supervise local parcel delivery operations, such as sorting, pickup, and dispatch.
• Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
• Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
• Generate daily pickup tasks, review, and distribute them to the dispatch team.
• Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
• Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
• Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.

Skills

English-Chinese bilingual

Strong communication

Multitasking under pressure

Analytical data skills

Tools

Excel

Data analysis tools

Job description

Swiftx Express in West Carrollton, Ohio is seeking a Warehouse Supervisor to oversee local parcel delivery operations, including sorting, pickup, and dispatch. The role requires coordinating drivers, warehouse staff, and third-party contractors to ensure on-time service.

You will analyze data, learn our warehouse software, and drive process improvements. Fluent in English and Chinese, you will communicate clearly with internal teams and customers.