Bilingual Virtual Banker — Remote Teller & Tech Coach

Republic Bank; Saint Petersburg (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Republic Bank in Saint Petersburg, FL seeks a Virtual Banker to deliver a high-touch video experience, handling a wide range of client banking transactions and educating customers on new technology.

You will conduct ITM transactions via video, balance daily activity, protect customer information, and stay current with bank products and security procedures while working in a fast-paced team environment.

Qualifications

• One year of customer service experience (banking preferred).
• Ability to work across two operating systems.
• Strong technology skills and ability to learn new systems.
• Fluent in English; fluent in Spanish.

Responsibilities

• Greet clients professionally and timely.
• Independently service inquiries using manuals and reference materials.
• Process ITM transactions via video with accuracy and quality.
• Explain and promote ITM features to clients and colleagues.
• Handle complex non-face-to-face transactions within limits.
• Balance daily transactions and verify cash totals.
• Stay informed on bank products to resolve inquiries.
• Maintain client information confidentiality.
• Maintain knowledge of TellerNow and Network Manager systems.
• Follow bank security procedures.
• Adhere to shift start times and breaks.

Skills

Customer service

Bilingual English/Spanish

Two operating systems

Tech savvy

Tools

TellerNow

Network Manager

Job description

Republic Bank in Saint Petersburg, FL seeks a Virtual Banker to deliver a high-touch video experience, handling a wide range of client banking transactions and educating customers on new technology.

You will conduct ITM transactions via video, balance daily activity, protect customer information, and stay current with bank products and security procedures while working in a fast-paced team environment.