Bilingual Virtual Banker

Republic Bank; Saint Petersburg (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Republic Bank in Saint Petersburg, FL seeks a Virtual Banker to deliver a high-touch video experience, handling a wide range of client banking transactions and educating customers on new technology.

You will conduct ITM transactions via video, balance daily activity, protect customer information, and stay current with bank products and security procedures while working in a fast-paced team environment.

Qualifications

• One year of customer service experience (banking preferred).
• Ability to work across two operating systems.
• Strong technology skills and ability to learn new systems.
• Fluent in English; fluent in Spanish.

Responsibilities

• Greet clients professionally and timely.
• Independently service inquiries using manuals and reference materials.
• Process ITM transactions via video with accuracy and quality.
• Explain and promote ITM features to clients and colleagues.
• Handle complex non-face-to-face transactions within limits.
• Balance daily transactions and verify cash totals.
• Stay informed on bank products to resolve inquiries.
• Maintain client information confidentiality.
• Maintain knowledge of TellerNow and Network Manager systems.
• Follow bank security procedures.
• Adhere to shift start times and breaks.

Skills

Customer service

Bilingual English/Spanish

Two operating systems

Tech savvy

Tools

TellerNow

Network Manager

Job description

"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!"

Grade 5

About Republic Bank

Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES

The Virtual Banker will provide a unique customer experience to all clients via video interaction. In this position, you will provide exceptional customer service, accurately perform a wide range of customer banking transactions, and educate customers on new technology through strong interpersonal communication skills. This position will follow established departmental policies and procedures and manage risk to protect our clients and the Bank.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MINIMUM QUALIFICATIONS

• One year of customer service required, bank teller experience preferred.
• Must be able to efficiently work simultaneously between two operating systems.
• Strong core technology skills, coupled with the ability to quickly learn and effectively use new technology.
• Fluent in English (speak, read, write, comprehend, communicate) required. Fluent in Spanish (speak, read, write, comprehend, communicate) required.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Greet all clients in a timely, professional manner.
• Effectively use bank resources, procedure manuals, and reference materials to independently service client inquiries.
• Process all Interactive Teller Machine (ITM) transactions through video interaction efficiently and accurately while providing quality customer service and building customer loyalty.
• Promote usage and explain new ITM technology and ATM functionality to ITM clients and Republic Bank Associates.
• Responsible for providing a variety of customer service functions via ITM. This will include conducting complex and high-risk transactions in a non-face-to-face environment, such as making hold decisions, completing address changes and check reorders, PIN resets, increasing check card limits, and reviewing and cashing checks within set limits.
• Responsible for balancing each day's transactions and verifying cash totals while meeting Republic's standard of performance.
• Staying up to date on bank products and services to resolve client inquiries and offer solutions that will complement the client relationship.
• Responsible for maintaining confidentiality of client account information.
• Maintain a high-level working knowledge of TellerNow and Network Manager systems.
• Responsible for following Republic Bank Security procedures.
• Ensure adherence to scheduled shift start times and break times to optimize availability.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED

• Requires a high energy level and strong sense of urgency.
• Self-motivated and able to work in a fast paced, team environment.
• Well organized and able to multi-task.
• Effective communication, decision-making and problem-solving skills to offer a variety of solutions for our clients.
• Comfortable always being on camera while servicing clients.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS

• Travel between Republic Banking facilities may be required including occasional out of town travel.
• Flexible work schedule may include some evenings, weekends and/or overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.

The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.