Remote Bilingual Virtual Banker II (English/Spanish)

JP Morgan Chase; Tempe (AZ); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Chase is seeking a Virtual Banker II within Consumer Banking to represent our brand with hospitality, engaging clients via phone and video, and offering financial solutions to meet their goals.

You will connect customers to experts, promote digital tools like the Chase Mobile App and Chase.com, and uphold our client-first culture in a dynamic environment. Bilingual English/Spanish is required.

Qualifications

• 1+ year of sales experience in Retail Banking, Financial Services, or related industries.
• Demonstrated client-first attitude with hospitable and friendly experience.
• Strong relationship-building skills with genuine care during interactions.
• Excellent communication across phone, video, and email.
• Proficiency in quickly learning products, services, and procedures.
• Ability to work collaboratively to deliver seamless service.
• Compliance with risk parameters and training requirements.
• Proven client service experience or comparable experience.
• Bilingual in English and Spanish is required.

Responsibilities

• Deliver attentive, friendly service with a client-first attitude.
• Exceed client expectations by creating a warm, inviting environment.
• Handle inbound and outbound communications to identify needs and offer solutions.
• Cultivate client relationships and refer to experts when needed.
• Connect customers with specialists for advanced financial needs.
• Guide clients to use Chase mobile/app and ATMs for self-service.
• Meet or exceed performance metrics related to engagement and referrals.
• Resolve client issues promptly with attention to detail.

Skills

Sales experience

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma

Job description

Chase is seeking a Virtual Banker II within Consumer Banking to represent our brand with hospitality, engaging clients via phone and video, and offering financial solutions to meet their goals.

You will connect customers to experts, promote digital tools like the Chase Mobile App and Chase.com, and uphold our client-first culture in a dynamic environment. Bilingual English/Spanish is required.