Bilingual Vet Diagnostics Support Specialist

IDEXX; Portland (ME); Remote; USD 42,000 - 62,000; Full time

Job summary

IDEXX in Portland, ME is seeking a Customer & Technical Support Consultant to serve as the direct line between IDEXX and our customers in veterinary diagnostic services. This role requires fluent French and English, strong technical and communication skills, and the ability to troubleshoot hardware and software for our Catalyst analyzers.

Training begins November 16, 2026, with remote work from a virtual office.

Qualifications

• Fluent in French and English.
• Experience in a technically related field, preferably veterinary or diagnostic settings.
• Experience in a call center or customer service environment is desirable.
• Strong computer and technical skills with the ability to learn software and hardware.

Responsibilities

• Instruct customers on the use of IDEXX in-house diagnostic analyzers.
• Coordinate and assist with equipment installations and troubleshoot hardware and software issues.

Skills

Bilingual French & English

Customer service

Technical support

Phone support

Tools

Microsoft Teams

Job description

IDEXX in Portland, ME is seeking a Customer & Technical Support Consultant to serve as the direct line between IDEXX and our customers in veterinary diagnostic services. This role requires fluent French and English, strong technical and communication skills, and the ability to troubleshoot hardware and software for our Catalyst analyzers.

Training begins November 16, 2026, with remote work from a virtual office.