Bilingual Utility Customer Care Specialist

Austin, Texas; Austin, Northern (TX, KY); Hybrid; USD 33,000 - 38,000; Full time

Job summary

Austin Water is hiring a Customer Service Representative for the Glen Bell Service Center in Austin, TX. The role supports 24/7 call center operations, handling inquiries, billing questions, and service requests with a focus on accurate information and courteous service.

Candidates should have a high school diploma and strong communication skills; bilingual English/Spanish is preferred. Training, benefits, and a dynamic team environment are offered at this critical city service center.

Qualifications

• Bilingual in English and Spanish strongly preferred.
• Experience in billing, customer service, or call centers.
• Ability to handle multiple tasks with strong communication skills.

Responsibilities

• Handle customer questions, complaints, and billing inquiries by phone, email, or fax.
• Resolve issues with one-call resolution when possible.
• Verify accounts and services, explain charges, and log service requests.

Skills

Bilingual English/Spanish

Customer service

Oral and written communication

Multi-tasking

Education

High school diploma

Tools

CC&B (City of Austin billing system)

Job description

Austin Water is hiring a Customer Service Representative for the Glen Bell Service Center in Austin, TX. The role supports 24/7 call center operations, handling inquiries, billing questions, and service requests with a focus on accurate information and courteous service.

Candidates should have a high school diploma and strong communication skills; bilingual English/Spanish is preferred. Training, benefits, and a dynamic team environment are offered at this critical city service center.