Bilingual Universal Banker — Customer Growth & Service

First Citizens Bank; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Miami is seeking a Sales and Service Representative to process transactions and assist customers with bank services and resources in the branch.

You will identify sales opportunities, refer customers to the appropriate team members, and support a busy branch with friendly, compliant service. Bilingual English/Spanish skills are encouraged to apply.

Teamwork and adaptability are valued as you help colleagues meet daily goals while maintaining high service standards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Foster partnerships that deliver value; initiate conversations to uncover sales opportunities; listen and address needs; use tools to improve activities.
• Comply with regulations and policies; complete training; manage general office tasks to keep operations efficient.

Skills

Customer service

Cash handling

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

First Citizens Bank in Miami is seeking a Sales and Service Representative to process transactions and assist customers with bank services and resources in the branch.

You will identify sales opportunities, refer customers to the appropriate team members, and support a busy branch with friendly, compliant service. Bilingual English/Spanish skills are encouraged to apply.

Teamwork and adaptability are valued as you help colleagues meet daily goals while maintaining high service standards.