Bilingual Travel Advisor

Aspire Lifestyles; Ontario (CA); Teletrabalho; USD 22 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Paid training

RRSP match

Medical benefits

Dental & Vision benefits

Paid time off

Resumo da oferta

Aspire Lifestyles is hiring a Bilingual Travel Advisor to work remotely from Ontario, Canada. The role involves handling travel-related requests via phone, email, and chat, delivering premium customer service, and coordinating travel for flights, hotels, and car rentals using GDS systems.

TICO certification and GDS proficiency are required. Ideal candidates will have strong geography knowledge, a passion for travel, and excellent communication skills.

Qualificações

• Strong verbal and written communication skills are required.
• Experience in hospitality or travel helps.
• GDS experience is highly valued and TICO certification is required.

Responsabilidades

• Provide polished, professional service via phone, email, and chat.
• Assist customers with travel and loyalty program needs.
• Book and manage customized travel for flights, hotels, and car rentals using GDS.
• Support cancellations, re-bookings, disruptions, and complex itineraries.
• Deliver a seamless, high-quality customer experience with every interaction.

Conhecimentos

Communication skills

Interpersonal skills

Problem solving

Fluent English

Additional language option

Formação académica

High school diploma or equivalent

Ferramentas

GDS systems

Descrição da oferta de emprego

Must be located in Ontario CanadaPosition Title: Bilingual Travel AdvisorLocation: Remote – Ontario, CanadaPosition Type: Permanent, Full-TimePay Range: $22.00 - $26.00 CAD per hourThis is a newly created permanent positionDescription:Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers.In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.Why you will love working with us:Competitive hourly rate + performance-based incentivesFull-time (40 hours/week), Fixed SchedulesPaid trainingRRSP MatchMedical, Dental & Vision benefitsPaid time offRemote Work from home opportunityNo sales requiredWhat you will do:Deliver polished, professional service via phone, email, and chatAssist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefitsBook and manage customized travel for flights, hotels, and car rentals using GDS systemsSupport members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itinerariesThe goal of this role is to provide professional, seamless customer experience with every interaction.What we are looking for in a successful candidate:Strong geographical knowledge and genuine passion for travelA passion for helping customers and solving problemsStrong communication and interpersonal skillsThe ability to multitask across multiple systems and requestsAttention to detail and strong time managementComfort working in a fast-paced, performance-driven environmentWork Qualifications Required:Valid TICO certificate (required)Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valuedMust possess relevant Travel Industry Certification in accordance with local requirementsHospitality, travel, or loyalty program experience is highly valuedMinimum of 2 years of travel, airline, or hospitality experienceMinimum of 2 years of interactive customer service experienceCall center (1+ year) or high-volume service experience preferredPersonal global travel experience is an assetLanguage Requirements:We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:- French- CantonesePlease note: Language placement may vary depending on the client program supported.Work Requirements:Must be located in Ontario, CanadaFlexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidaysHave a private work-from-home environment with reliable hardwired internet Ability to pass required background screeningHigh school diploma or equivalent is required.Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.