Travel Concierge

Aspire Lifestyles; Ontario (CA); Remote; USD 37,000 - 50,000; Full time

Benefits offered by this job

Remote work within Ontario

Overnight shift differential

Paid training

Comprehensive benefits

RRSP matching

Job summary

Aspire Lifestyles is seeking a Travel Concierge for overnight remote work in Ontario. The role involves assisting clients with complex travel needs, researching and booking itineraries, and resolving issues with Sabre and other GDS tools.

You will engage via phone, email, and chat, delivering high-quality service to premium travelers. Candidates need at least 2 years in travel, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 2 years travel industry experience.
• Experience using a Global Distribution System (GDS) is required.
• Sabre experience strongly preferred.
• Experience supporting airlines, travel agencies, corporate travel or travel reservations.
• Excellent communication and customer service skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist customers with domestic and international travel requests.
• Research, book, modify and manage travel arrangements.
• Utilize Sabre and other GDS tools to support customer needs.
• Resolve travel-related issues quickly and professionally.
• Support customers through phone, email and chat interactions.
• Document customer interactions accurately.
• Deliver exceptional service while meeting quality and productivity standards.

Skills

Travel industry exp

Customer service

Problem solving

Communication

Education

High School Diploma

Tools

Sabre

GDS systems

Job description

Must be located in Ontario, CanadaPosition Title: Travel Concierge (Overnight)Location: Remote: Ontario, CanadaPosition Type: Permanent, Full-Time – Overnight ScheduleSchedule: Must be available to work overnight shifts, including weekendsThis is a newly created permanent position.Position Overview:At Aspire Lifestyles, we help customers navigate everything from itinerary changes and travel disruptions to complex international travel arrangements. We're looking for experienced Travel Specilaists who enjoy solving problems, delivering exceptional customer experiences, and working with premium clientele.If you enjoy thinking on your feet, solving problems, and using your travel expertise to genuinely help others, you'll thrive in this environment.Whether you've worked in airline operations, corporate travel, travel reservations, or customer travel support, your experience can make a real impact Aspire Lifestyles!Why Travel Professionals Choose AspireFully remote position within OntarioOvernight shift differential and opportunities for performance incentivesAnnual performance and compensation reviewsComprehensive medical, dental, and vision benefitsRRSP matching programPaid trainingPaid vacation and personal timeStable, permanent full-time employmentWork with premium global brands and travelersNo outbound sales or commission pressurePotential opportunity for compressed work weeks (4 x 10-hour shifts based on operational requirements)Supportive team culture and leadershipKey Responsibilities:Assist customers with domestic and international travel requestsResearch, book, modify and manage travel arrangementsUtilize Sabre and other GDS tools to support customer needsResolve travel-related issues quickly and professionallySupport customers through phone, email and chat interactionsDocument customer interactions accuratelyDeliver exceptional service while meeting quality and productivity standardsQualifications RequiredMinimum 2 years of travel industry experienceExperience using a Global Distribution System (GDS) is requiredSabre experience strongly preferredExperience supporting airlines, travel agencies, corporate travel or travel reservationsExcellent communication and customer service skillsStrong problem-solving abilitiesAbility to thrive in a fast-paced environmentNice to Have:Loyalty or concierge experiencePremium hospitality experienceInternational travel knowledgeAdditional language skillsWork RequirementsMust reside in OntarioMust be available for permanent overnight shiftsMust be available weekends and statutory holidaysDedicated home office spaceReliable hardwired high-speed internet Ability to successfully complete a background checkHigh School Diploma or equivalentReady to Put Your Travel Expertise to Work?If you have GDS experience and are looking for a stable remote career where your travel knowledge is valued, we'd love to hear from you.Apply today and help create exceptional travel experiences with Aspire Lifestyles.Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.