Bilingual Trauma-Informed Family Support Specialist

Archdiocese of San Antonio Careers; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Archdiocese of San Antonio Careers seeks a Parent Support Advisor to supervise pregnant and parenting mothers and their young children within the Guadalupe Home Program, applying trauma-informed behavioral guidance in a safe, caring environment. The role emphasizes professional judgment and adherence to program policies.

Candidate will cover overnight, weekend and holiday shifts, maintain logs, and participate in resident activities while promoting positive behavior and family support services.

Qualifications

• High School Diploma or GED required.
• Prefer experience working with families and children, support services, and/or shelters.
• Must have clean driving record and proof of insurance to drive agency vehicle.
• Bilingual English/Spanish preferred.

Responsibilities

• Pass TPCN Counselor Certification exam with 80% or better annually/as required.
• Properly bill TPCN and/or other agency utilized systems provided to residents.
• Knowledgeable of Guadalupe Home’s Resident Rules & Guidelines.
• Issue write-ups for residents that violate the Rules & Guidelines for Guadalupe Home.
• Must have clean driving record.
• Must be available to cover overnight, weekend, and holiday shifts as needed.
• May be periodically required to work outdoors and be exposed to extreme weather elements.
• Teach constructive behavior and social skills.
• Teach basic parenting skills.
• Teach realistic problem-solving behaviors and life skills.
• Teach good personal hygiene skills.
• Reinforce positive behavior by providing healthy, positive incentives for residents and children.
• Oversee daily chores and room checks.
• Ensure cleanliness of all common areas.
• Update daily logs, both written and electronic such as volunteer logs, medication logs, In-kind donations.
• Assist with implementation of social and recreational activities for residents.
• Engage with residents and children daily during activities and leisure time.
• Document all serious incidents completely, accurately, and in a timely manner in accordance with agency requirements.
• Follow agency reporting and notification protocol for serious incidents.
• Maintain positive culturally competent relationships with residents and staff.
• Provide input into development of resident goals as appropriate.
• Utilize training in trauma informed consequences when redirecting resident behavior.
• Participate in community meeting sessions with residents, as necessary.
• Maintain and uphold appropriate boundaries with residents and staff at all times.
• Be a positive role model for residents.
• Mediate conflicts between residents to promote healthy communication.
• Gain a working knowledge of staff policies and guidelines.
• Possess maturity, sense of confidence and emotional stability at all times while performing duties.
• Ability to communicate effectively and adequately transition information during shift changes.
• Must complete all required professional development assigned in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self and others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Lead Residential Supervisor.

Skills

Empathy

De-escalation

Communication

Developing Others

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Archdiocese of San Antonio Careers seeks a Parent Support Advisor to supervise pregnant and parenting mothers and their young children within the Guadalupe Home Program, applying trauma-informed behavioral guidance in a safe, caring environment. The role emphasizes professional judgment and adherence to program policies.

Candidate will cover overnight, weekend and holiday shifts, maintain logs, and participate in resident activities while promoting positive behavior and family support services.