Bilingual Customer Experience Specialist (English/Spanish)

Hunter Communications Inc; Eugene (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Disability coverage

Life insurance

Employee assistance program

401k with employer match

Bonus opportunities

Generous paid time off

Job summary

Hunter Communications Inc. is seeking a Customer Experience Advocate Tier 1 to provide technical assistance and excellent service to our customers. You will diagnose connectivity issues, troubleshoot network problems, and communicate solutions clearly.

Under supervision, you will interact with billing systems, scheduling, and data entry while delivering high-quality support. Fluency in English and Spanish is required, and the role is a full-time, 40-hour-per-week position with standard daytime

Qualifications

• High school diploma or GED required.
• Bilingual in English and Spanish required.
• Experience in customer support and problem solving preferred.

Responsibilities

• Assist customers and provide technical support for internet connectivity issues.
• Handle 40–50 calls per 8-hour shift and manage trouble tickets.
• Enter customer data into billing/CRM systems and schedule new customers.
• Take payments and process adjustments as needed.
• Provide accurate billing information and respond to inquiries.

Skills

Customer support

Problem resolution

Documentation

Quality assurance

Escalation handling

Communication skills

Multitasking

Team collaboration

Continuous improvement

Compliance

Performance metrics

Training and development

Shift flexibility

Professionalism

Education

High School Diploma or GED

College experience recommended

Tools

Rev.io

Salesforce

Ticketing system

Google Suite

Microsoft Excel

Microsoft Word

Job description

Hunter Communications Inc. is seeking a Customer Experience Advocate Tier 1 to provide technical assistance and excellent service to our customers. You will diagnose connectivity issues, troubleshoot network problems, and communicate solutions clearly.

Under supervision, you will interact with billing systems, scheduling, and data entry while delivering high-quality support. Fluency in English and Spanish is required, and the role is a full-time, 40-hour-per-week position with standard daytime