Bilingual Tier 1 Tech Support Technician (EN/ES)

JSI; United States; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Job summary

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion. You will answer inbound calls to troubleshoot and resolve peripheral issues with professionalism, typically four 10-hour days, including one weekend day.

You will collaborate with our Contact Center team to provide essential technical support to

Qualifications

• High school diploma or equivalent.
• Fluency in English and Spanish required.
• Excellent communication, both verbal and written.
• Proficient knowledge of computer systems and networks.
• Ability to manage time and prioritize numerous projects.
• Willingness to solve complicated problems and see projects through.

Responsibilities

• Provide essential Tier 1 support to customers in a professional manner.
• Answer inbound tech support calls and make outbound calls as needed.
• Troubleshoot, investigate, and resolve peripheral related problems.
• Keep detailed notes of all work performed on customers' peripherals.
• Manage and monitor the ticketing queue to ensure timely support.
• Maintain 90% QA (quality assurance) ratings.
• Work on other ongoing and short-term projects as outlined by management.

Skills

Bilingual English/Spanish

Communication skills

Networking basics

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion. You will answer inbound calls to troubleshoot and resolve peripheral issues with professionalism, typically four 10-hour days, including one weekend day.

You will collaborate with our Contact Center team to provide essential technical support to