Bilingual Tier 1 Tech Support Pro (English/Spanish)

JSI; Madison (MS); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Comprehensive benefits

Job summary

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity. The role involves answering inbound calls to troubleshoot and resolve peripheral issues and will operate on a schedule of four 10-hour days, including one weekend day.

You will collaborate with the Contact Center to provide essential technical support to our partners'

Qualifications

• Fluency in English and Spanish required.
• Excellent verbal and written communication skills.
• Proficient knowledge of computer systems and networks; ability to diagnose hardware and network issues.

Responsibilities

• Provide essential Tier 1 support to customers in a professional manner.
• Answer inbound tech support calls and make outbound calls as needed.
• Troubleshoot and resolve peripheral related problems.
• Keep detailed notes of all work performed on customers' peripherals.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity. The role involves answering inbound calls to troubleshoot and resolve peripheral issues and will operate on a schedule of four 10-hour days, including one weekend day.

You will collaborate with the Contact Center to provide essential technical support to our partners'