Bilingual Therapy Access & Referral Specialist

UCP of Central Arizona; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

UCP of Central Arizona is seeking a Bilingual Therapy Referral Specialist to coordinate incoming therapy referrals, scheduling initial evaluations, and maintain accurate documentation. You will liaise with families, referral sources, and internal teams to ensure timely processing and access to therapy services in a fast-paced environment.

The role emphasizes organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining HIPAA compliance across records

Qualifications

• High School Diploma or GED equivalent and 2 years in healthcare operations or 3 years as an administrative assistant in a related healthcare field.
• Experience with state healthcare data systems preferred.
• Bilingual written and oral in English/Spanish is required.

Responsibilities

• Coordinate incoming therapy referrals and ensure timely processing, documentation, and scheduling of evaluations and initial visits.
• Manage referral workflows and communication with families, referral sources, and internal departments.
• Verify insurance benefits and coordinate authorization with the billing team.

Skills

Bilingual English/Spanish

Organizational skills

Communication

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

UCP of Central Arizona is seeking a Bilingual Therapy Referral Specialist to coordinate incoming therapy referrals, scheduling initial evaluations, and maintain accurate documentation. You will liaise with families, referral sources, and internal teams to ensure timely processing and access to therapy services in a fast-paced environment.

The role emphasizes organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining HIPAA compliance across records