Bilingual Teller: Trusted Cash & Member Care

Desert Financial Credit Union; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Desert Financial Credit Union in Mesa, AZ, seeks a Teller to deliver accurate, friendly service while handling cash and member transactions. You will welcome members, manage lobby flow, and support financial wellbeing with consultative conversations and referrals.

You will use CRM tools, promote self-service options, and participate in ongoing coaching to support branch goals. The role emphasizes accuracy, compliance, and a member-first mindset in a fast-paced environment, with opportunities to

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Previous Experience With Cash Handling preferred.
• Previous financial institution experience preferred.
• Notary - State Certification within 30 days preferred.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care. Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.
• Other duties as assigned.

Skills

Sales and Service

Cash handling

Customer service

Communication

Education

High School Diploma or GED

Job description

Desert Financial Credit Union in Mesa, AZ, seeks a Teller to deliver accurate, friendly service while handling cash and member transactions. You will welcome members, manage lobby flow, and support financial wellbeing with consultative conversations and referrals.

You will use CRM tools, promote self-service options, and participate in ongoing coaching to support branch goals. The role emphasizes accuracy, compliance, and a member-first mindset in a fast-paced environment, with opportunities to