Bilingual Teller & Member Services Pro

OnPoint Community Credit Union; Hillsboro, Northern (OR, KY); Hybrid; USD 39,000 - 53,000; Full time

Job summary

OnPoint Community Credit Union in Hillsboro, OR is seeking a bilingual Teller (Spanish) to warmly welcome members and handle routine transactions while supporting the credit union’s member-first philosophy.

You will inform members about products and services, maintain accurate cash drawers, assist with coin bags up to 50 pounds, and help ensure a smooth lobby flow while delivering exceptional service.

Qualifications

• High School diploma or GED required.
• 6–12 months teller experience with cash handling preferred.
• Bilingual in Spanish is highly desired.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately document all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services.
• Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keeps informed on up-to-date financial services and tools offered by Credit Union and educates members of new services and tools available to them.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Perform any additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Skills

Bilingual Spanish

Cash handling

Customer service

Teamwork

Time management

Education

High School diploma or GED

Tools

POS systems

Ten-key calculator

Job description

OnPoint Community Credit Union in Hillsboro, OR is seeking a bilingual Teller (Spanish) to warmly welcome members and handle routine transactions while supporting the credit union’s member-first philosophy.

You will inform members about products and services, maintain accurate cash drawers, assist with coin bags up to 50 pounds, and help ensure a smooth lobby flow while delivering exceptional service.