Bilingual Teller - Customer-Focused Banking Pro

IHMVCU; Rock Island (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) match

Life Insurance

Education reimbursement

Fitness reimbursement

FSA/HSA

Employee Assistance Program

Volunteer time

Fitness center access

Job summary

IHMVCU is seeking a bilingual Teller who focuses on delivering exceptional member service and building lasting relationships in Rock Island, IL. The role involves handling diverse financial transactions and providing personalized solutions to members.

You will work at our Rock Island location with potential travel to other branches as needed, ensuring accuracy and integrity in daily handling of deposits, loans, and services.

Qualifications

• High School Diploma or equivalent; additional education in finance, business or related field is a plus
• Relative experience in customer support, problem solving and providing quality service is preferred
• High level of integrity and commitment to exceptional member service with genuine desire to help others
• Ability to build rapport quickly, actively listen and develop strong member relationships
• Strong attention to detail skills and commitment to accuracy
• Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment
• Professional and fluent bilingual skills in writing and speaking required

Responsibilities

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently
• Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings
• Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily

Skills

Bilingual fluency

Customer service

Problem solving

Interpersonal skills

Attention to detail

Team player

Education

High School Diploma or equivalent

Finance / business coursework a plus

Job description

IHMVCU is seeking a bilingual Teller who focuses on delivering exceptional member service and building lasting relationships in Rock Island, IL. The role involves handling diverse financial transactions and providing personalized solutions to members.

You will work at our Rock Island location with potential travel to other branches as needed, ensuring accuracy and integrity in daily handling of deposits, loans, and services.