Bilingual Teller — Customer Experience Specialist

PNC Financial Services Group, Inc.; Colorado Springs (CO); On-site; USD 33,000 - 55,000; Full time

Job summary

PNC Financial Services Group, Inc. in Colorado Springs, CO is seeking a Teller to deliver a unique customer experience, educating customers on financial options and leveraging technology to enhance transactions.

The role involves engaging with customers in the lobby, identifying opportunities for referrals, and supporting branch operations daily. The position emphasizes customer focus, risk awareness, and accurate execution within policy guidelines.

Qualifications

• No degree required.
• Spanish language ability is preferred.
• No required certifications or licenses.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Colorado Springs, CO is seeking a Teller to deliver a unique customer experience, educating customers on financial options and leveraging technology to enhance transactions.

The role involves engaging with customers in the lobby, identifying opportunities for referrals, and supporting branch operations daily. The position emphasizes customer focus, risk awareness, and accurate execution within policy guidelines.