Bilingual Teller

Fulton Bank, N.A.; Lancaster (Lancaster County); On-site; Full time

Job summary

A leading bank seeks a Bilingual Teller for their Manor Shopping Center in Lancaster, PA. This full-time role involves providing exceptional customer service, facilitating transactions, and promoting banking products. Fluency in Spanish is required. Join a team committed to community impact and employee growth.

Benefits

Medical Plans

Dental Insurance

401(k) Program with Employer Match

Paid Time Off

Educational Assistance

Qualifications

• 6 to 12 months customer service experience required.
• 6 to 12 months cash handling experience preferred.

Responsibilities

• Assist clients with teller transactions accurately.
• Promote banking solutions to enhance customer experience.
• Manage risk by maintaining compliance with regulations.

Skills

Customer Service

Fluency in Spanish

Education

High School Diploma

Job description

Bilingual Teller

Job Locations

US-PA-Lancaster

Requisition ID

2025-22163

Location Name

Manor Shopping Center

County

Lancaster

Category

Retail/Branch Banking - Pennsylvania

Position Type (Portal Searching)

Full-Time

FLSA Status

Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity (approximately 40 hours per week ) based out of our Manor Shopping Center financial center in Lancaster, PA. Must be available to be scheduled around branch operation hours (no Sundays).

Responsible for providing an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services. Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals. Assist with operational activities and responsibilities. The role requires fluency in the Spanish language; must be able to read, write and speak the language.

Responsibilities

Assist clients with teller transactions accurately and in accordance with bank policy and procedure.

• Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate, and follow through on referral opportunities. Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.
• Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate loss.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Qualifications

Education

High School Diploma or equivalent. (Preferred)

Experience

6 to 12 months customer service experience. (Required)

6 to 12 months cash handling experience. (Preferred)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $17.25 - $23.03.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.