Bilingual Teleservices & Reservations Agent

Wind Creek Hospitality; Atmore (AL); On-site; USD 18,000 - 25,000; Full time

Job summary

Wind Creek Hospitality is seeking a Teleservices Agent to serve as the first point of contact for guests across calls, chats, emails, and more. You will promote Wind Creek properties, bookings, and amenities while maintaining a warm, professional tone.

The role requires strong bilingual communication, 6 months of customer service experience, and proficiency in Word and multiple systems. Evening, weekend, and holiday shifts are typical, with a focus on guest satisfaction.

Qualifications

• High school diploma or GED required or currently enrolled in a GED program
• Fluent in English and Spanish
• Typing test 25 WPM required
• Proficiency with Microsoft Word (70% pass rate) required
• Six months of customer service experience required
• Ability to work bilingual in English and Spanish
• Ability to use multiple systems simultaneously
• Willing to work odd hours, nights, weekends and holidays

Responsibilities

• Answer all forms of communication including phone calls, SMS, chats and emails
• Provide a warm, friendly greeting and maintain a positive tone
• Engage with guests and resolve inquiries and requests
• Resolve guest inquiries using multiple systems to confirm reservations
• Upsell property amenities and services
• Stay up-to-date on promotions, rewards, events and general information
• Handle high-volume, fast-paced calls with professionalism
• Adhere to company operating practices and policies
• Participate in training and panel interviews as required

Skills

Customer service

Bilingual English/Spanish

Typing 25 WPM

MS Word proficiency

Communication skills

Multitasking

Tech savvy

Education

High school diploma or GED

Tools

Opera PMS

Open Table

Open Course

Job description

Wind Creek Hospitality is seeking a Teleservices Agent to serve as the first point of contact for guests across calls, chats, emails, and more. You will promote Wind Creek properties, bookings, and amenities while maintaining a warm, professional tone.

The role requires strong bilingual communication, 6 months of customer service experience, and proficiency in Word and multiple systems. Evening, weekend, and holiday shifts are typical, with a focus on guest satisfaction.