Multichannel Guest Services Agent

Wind Creek; Atmore, Northern (AL, KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Wind Creek Hospitality in Montgomery, AL is seeking a Teleservices Agent who will be the first point of contact across phone, chat, SMS and email for Wind Creek properties. You will promote amenities, handle reservations, and deliver a warm, professional guest experience.

The role requires strong communication skills, proficiency with multiple systems, and a willingness to work varied shifts including nights and weekends.

Qualifications

• High school diploma or GED required.
• Must be 21+ years old and pass a 25 WPM typing test.
• Proficiency with Microsoft Word; skills test required at 70%.
• Six months of customer service experience preferred.
• One year CMP/Opera experience or two years with an equivalent guest/data tool preferred.
• Ability to proficiently use digital systems and multi-task across multiple platforms.
• Willing to work odd hours including nights, weekends and holidays.

Responsibilities

• Acts as the voice of Wind Creek answering calls, chats, emails, SMS and transfers.
• Greets guests warmly and maintains a professional tone throughout interactions.
• Provides information and resolves guest inquiries; promotes Wind Creek properties and amenities.
• Resolves reservations and promotes on-property offerings across Wind Creek locations.
• Maintains up-to-date knowledge of promotions, rewards and events.
• Complies with policy and safety requirements; adheres to onboarding practices.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Education

High school diploma or GED

Tools

CMP/Opera

Open Table

Open Course

Job description

Wind Creek Hospitality in Montgomery, AL is seeking a Teleservices Agent who will be the first point of contact across phone, chat, SMS and email for Wind Creek properties. You will promote amenities, handle reservations, and deliver a warm, professional guest experience.

The role requires strong communication skills, proficiency with multiple systems, and a willingness to work varied shifts including nights and weekends.