Bilingual Technical Support Specialist - Evening Shift

Tobii Dynavox; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

Tobii Dynavox is seeking a Technical Support Representative in Pennsylvania. As a part of the team, you will handle customer inquiries through calls, emails, and chats while providing excellent training and troubleshooting support.

Your role requires effective communication skills and the ability to adapt to various customer needs. Candidates with a high school diploma and call center experience will be prioritized. Join us in a diverse environment valuing equality and service excellence.

Qualifications

• Able to maintain composure during stressful situations.
• Previous call center experience is a plus.
• Experience with Win CE operating systems preferred.

Responsibilities

• Handle incoming calls, emails, and chat requests.
• Provide training and troubleshooting support.
• Document all calls and interactions.
• Arrange for product repairs when necessary.
• Escalate issues when warranted.

Skills

Interpersonal skills

Customer service orientation

Oral and written communication skills

Troubleshooting skills

Detail oriented

Fluent in Spanish or French

Education

High School diploma

Associate Degree in Information or Computer Science

Tools

Microsoft Office Word

Microsoft Outlook

Database applications

Job description

Tobii Dynavox is seeking a Technical Support Representative in Pennsylvania. As a part of the team, you will handle customer inquiries through calls, emails, and chats while providing excellent training and troubleshooting support.

Your role requires effective communication skills and the ability to adapt to various customer needs. Candidates with a high school diploma and call center experience will be prioritized. Join us in a diverse environment valuing equality and service excellence.