Technical Support Representative

Tobii Dynavox; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

Tobii Dynavox is seeking a Technical Support Representative in Pennsylvania. As a part of the team, you will handle customer inquiries through calls, emails, and chats while providing excellent training and troubleshooting support.

Your role requires effective communication skills and the ability to adapt to various customer needs. Candidates with a high school diploma and call center experience will be prioritized. Join us in a diverse environment valuing equality and service excellence.

Qualifications

• Able to maintain composure during stressful situations.
• Previous call center experience is a plus.
• Experience with Win CE operating systems preferred.

Responsibilities

• Handle incoming calls, emails, and chat requests.
• Provide training and troubleshooting support.
• Document all calls and interactions.
• Arrange for product repairs when necessary.
• Escalate issues when warranted.

Skills

Interpersonal skills

Customer service orientation

Oral and written communication skills

Troubleshooting skills

Detail oriented

Fluent in Spanish or French

Education

High School diploma

Associate Degree in Information or Computer Science

Tools

Microsoft Office Word

Microsoft Outlook

Database applications

Job description

What you’ll do:

The Technical Support Representative is responsible for handling incoming calls, emails, and chat requests received via direct contact or the Technical Support line.

Shift Hours: Monday‑Friday 12:30 pm‑9:00 pm EST

As a Technical Support Representative, you will be responsible for:

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions including emails and chat requests in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues when warranted
• Perform various other tasks as assigned

Minimum Qualifications:

• High School diploma
• Associate Degree in Information or Computer Science preferred
• Previous call center experience a plus

What you’ll bring:

• Interpersonal skills, oral and written communication skills
• Annunciation and effective customer service phone skills
• Ability to adapt communication style to better respond and meet the needs of the caller
• Fluent in Spanish or French a plus
• Microsoft Office Word and Outlook
• Windows navigation skills
• Keyboarding skills
• Familiarity with database applications, spreadsheets, relational databases a plus
• Win CE operation systems experience preferred
• Customer service orientation
• Ability to maintain composure during stressful situations
• Troubleshooting skills
• Detail oriented

Work Environment:

• Able to sit at a desk for a prolonged period of time

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled