Independent Account Executive (Bilingual) - PST (Remote)

OPENLANE; United States; Remote; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off

Tuition reimbursement

Volunteer day

Job summary

OPENLANE is seeking an Account Executive with inside sales experience to grow dealership partnerships within a dedicated US region. You will serve as the liaison, ensuring expectations are met while delivering an exceptional customer experience and driving user adoption of our software.

Ideal candidates have 3–5 years in sales or account management, are bilingual in English/Spanish, and comfortable with online tools. Remote US role with career advancement opportunities.

Qualifications

• 3–5 years of related sales and/or account management experience.
• Bilingual in English/Spanish.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven proactive problem-solver with ownership of issues from start to finish.
• Excellent oral and written communication, with customer service focus.

Responsibilities

• Act as main point of contact for dealerships in assigned book of business and drive growth by understanding customer needs.
• Maintain cross-department communication to ensure stakeholder satisfaction and issue resolution.
• Develop competitive knowledge in products and industry trends and respond to competitive landscape.
• Document all research and customer interactions in CRM to ensure product and service reliability.
• Track activity and performance against goals using CRM to meet KPIs.
• Coach customers on best practices to thrive in the marketplace.

Skills

Bilingual English/Spanish

Google Suite

Customer-focused

Communication skills

Self-motivated

Tools

Salesforce

DOMO

Slack

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We are seeking an Account Executive with experience in sales & account management. An Independent Account Executive will support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the personal liaison for dealerships within a dedicated region, ensuring that expectations are set and met while facilitating an exceptional customer experience. Through a consultative sales approach and superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. Driving user adoption within your dedicated region, you will be the voice of the company and the bridge to our clients’ success. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals.

Responsibilities

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
• Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
• Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
• Play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

You Are

• Customer-obsessed. You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency.
• Tech-savvy. Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers.
• Results-driven. You are driven to reach new goals and can make decisions to maintain momentum toward your goals.
• A Proud Ambassador. Taking ownership of your region, you will proudly and enthusiastically drive growth while teaching best practices to ensure success.
• Agile. You will be a part of an industry that is always changing. You must have the ability to evaluate strategies and pivot directions when needed.

Must Have’s

• 3-5 years of related sales and/or account management experience.
• Bilingual in English/Spanish.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
• Proven ability to work autonomously and stay focused in a remote work environment.

Nice to Have

• Experience with Salesforce Bachelor's Degree
• Experience with DOMO or other data analysis tools
• Experience working with Slack
• Automotive experience

Compensation

• Range of Hourly: $28.85 - $28.85 (Depending on experience, skill set, qualifications, and other relevant factors.)
• Bonus Range Target Bonus Range: $0.00 - $2,500.00 USD Monthly

Company Information

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

Compliance

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation.

OPENLANE is an equal opportunity employer and a drug-free workplace.