Bilingual Technical Call Center Agent

State of Colorado; Denver (CO); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

State of Colorado is seeking a PEAK Technical Call Center Agent (Bilingual) to support Health First Colorado, CHP+, SNAP, TANF and related programs. The role focuses on guiding members through PEAK self-service, handling calls and chats, and resolving inquiries with sensitivity to diverse populations.

Applicants must be bilingual in at least one specified language and meet residency requirements. The position offers a hybrid in-office/remote schedule with benefits.

Qualifications

• Must be bilingual in Spanish, Russian, Cantonese, Hmong, Farsi or Vietnamese; other languages considered.
• Two ways to qualify: four years of call center/customer service experience or a bachelor’s degree with related experience.
• Healthcare knowledge or Health First Colorado experience preferred.

Responsibilities

• Interpret and apply PEAK PEAKPro flow, policies and procedures to assist members.
• Guide members on applying for and maintaining Colorado Benefits Management System programs.
• Handle calls and chats; document interactions according to procedures.
• Escalate systemic issues and provide solutions to complex inquiries.
• Advise consumers about community resources and available health care options.

Skills

Bilingual Spanish

Call center experience

Customer service

Education

Bachelor's degree or equivalent in Health & Human Services/Business/Communications

Four years of related experience substituteable for education

Job description

State of Colorado is seeking a PEAK Technical Call Center Agent (Bilingual) to support Health First Colorado, CHP+, SNAP, TANF and related programs. The role focuses on guiding members through PEAK self-service, handling calls and chats, and resolving inquiries with sensitivity to diverse populations.

Applicants must be bilingual in at least one specified language and meet residency requirements. The position offers a hybrid in-office/remote schedule with benefits.