Bilingual Client Services Associate - Medical Call Center

Ascend Clinical LLC; Colorado Springs (CO); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid holidays and vacation

Personal days

Dental and vision options

Job summary

Ascend Clinical LLC in Colorado Springs is hiring a Bilingual Client Services Representative for an onsite role, critical to handling inbound and outbound calls for clinical clients. The representative will provide exceptional client support, manage various inquiries, and work closely with medical professionals.

Ideal candidates should possess strong communication skills, at least 2 years of call center experience, and familiarity with Microsoft Office Suite. The company offers competitive hourly compensation and comprehensive benefits.

Qualifications

• Minimum 2 years of experience in a fast-paced call center environment.
• Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook).
• Strong listening and comprehension skills.

Responsibilities

• Receive and handle all telephone calls and emails pertaining to client support.
• Make outbound calls for urgent and critical lab results.
• Achieve contact center call metrics.
• Manage time effectively on client calls.
• Resolve service problems by clarifying client concerns.
• Process critical forms in an expedient manner.

Skills

Strong listening and comprehension skills

Working knowledge of Microsoft Office Suite

Experience in a fast pace call center environment

Education

High School Degree or GED

Job description

Ascend Clinical LLC in Colorado Springs is hiring a Bilingual Client Services Representative for an onsite role, critical to handling inbound and outbound calls for clinical clients. The representative will provide exceptional client support, manage various inquiries, and work closely with medical professionals.

Ideal candidates should possess strong communication skills, at least 2 years of call center experience, and familiarity with Microsoft Office Suite. The company offers competitive hourly compensation and comprehensive benefits.