Bilingual Tech Support Specialist (Spanish/English)

Amazon; North Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support specialist to assist Spanish and English-speaking customers. You will handle device, account, and billing issues with a focus on security and customer satisfaction.

The role involves troubleshooting, learning new technologies, and collaborating with cross-functional teams to improve the customer experience. Ideal candidates are quick learners, capable of handling ambiguity, and able to document issues clearly.

Qualifications

• 2+ years of customer service experience.
• Ability to communicate professionally in both Spanish and English.

Responsibilities

• Provide prompt, efficient service engaging directly with Ring's customers.
• Advocate for customers and report areas for improvement.
• Troubleshoot and resolve issues with Ring products and services.

Skills

Bilingual communication

Spanish fluency

Customer service

Microsoft Office

Tools

Salesforce CRM

Eero devices

Ring devices

Job description

Ring is seeking a Bilingual Technical Customer Support specialist to assist Spanish and English-speaking customers. You will handle device, account, and billing issues with a focus on security and customer satisfaction.

The role involves troubleshooting, learning new technologies, and collaborating with cross-functional teams to improve the customer experience. Ideal candidates are quick learners, capable of handling ambiguity, and able to document issues clearly.