Bilingual Tech Support Specialist (EN/ES)

Amazon; Northern (KY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Ring, an Amazon company, seeks a Bilingual Technical Customer Support specialist to assist Spanish and English-speaking customers with device, account, and billing issues. The role emphasizes troubleshooting, proactive problem solving, and clear communication to ensure a high-quality customer experience.

The position supports multiple Ring products, involves chat, email, and voice interactions, and offers a dynamic work environment with flexible scheduling.

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights, and/ or holidays.
• Fluent in Spanish; ability to communicate in English.
• Experience delivering courteous and efficient support to external customers.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient service by engaging with Ring customers.
• Serve as voice of the customer and advocate for issues.
• Help customers understand Ring products and resolve issues to maximize value.
• Report observed areas for improvement and suggest solutions.
• Troubleshoot during product launches and coordinate with other teams.

Skills

Spanish fluency

English fluency

Microsoft Office

Customer service

Problem solving

Tools

Salesforce CRM

Eero devices

Ring devices

Job description

Ring, an Amazon company, seeks a Bilingual Technical Customer Support specialist to assist Spanish and English-speaking customers with device, account, and billing issues. The role emphasizes troubleshooting, proactive problem solving, and clear communication to ensure a high-quality customer experience.

The position supports multiple Ring products, involves chat, email, and voice interactions, and offers a dynamic work environment with flexible scheduling.