Bilingual Store Lead — Customer Excellence & Growth

O'Reilly Auto Parts; Folsom (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Job summary

A leading auto parts retailer in California is hiring an Assistant Manager to lead store operations and ensure exceptional customer service. You will supervise team members, assist in hiring, and maintain store operations. Ideal candidates are certified and bilingual, with a strong commitment to customer satisfaction. The role offers competitive wages, benefits, and opportunities for career growth.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Assist store manager with staffing during peak hours.
• Coach and mentor team members and set goals.
• Participate in the hiring process and evaluate candidates.
• Process buy online/ship to store orders efficiently.
• Ensure retail customer returns are handled correctly.
• Perform store opening and closing duties.
• Maintain store building and equipment.
• Perform all other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Education

Certified Parts Professional Certification

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

A leading auto parts retailer in California is hiring an Assistant Manager to lead store operations and ensure exceptional customer service. You will supervise team members, assist in hiring, and maintain store operations. Ideal candidates are certified and bilingual, with a strong commitment to customer satisfaction. The role offers competitive wages, benefits, and opportunities for career growth.