Bilingual Store Assistant Manager - Consumer Finance Assistant

Strive Solutions; Wilmington (DE); On-site; USD 42,000 - 52,000; Full time

Job summary

Strive Solutions in Delaware, Wilmington is seeking a Bilingual Assistant Store Manager to support daily branch operations in a fast-paced consumer finance environment. You will supervise staff, coach team members, and ensure compliance with lending and collections regulations.

You will process loans, handle cash, and resolve customer inquiries in English and Spanish while striving to meet sales targets and deliver excellent service to underbanked customers.

Qualifications

• Strong customer service and bilingual communication (English/Spanish).
• Operational accuracy and attention to detail.
• Compliance-focused mindset with knowledge of lending and collections procedures.
• Leadership and coaching ability in a fast-paced retail finance setting.

Responsibilities

• Process loans and perform required operational tasks.
• Manage cash handling and maintain accurate records.
• Resolve customer inquiries in English and Spanish.
• Support achievement of sales and performance targets.
• Model excellent service to underbanked customers.
• Support audits by following procedures and documenting as required.
• Contribute to continuous process improvements and branch growth initiatives.

Skills

Bilingual English/Spanish

Customer service

Leadership/Coaching

Operational accuracy

Compliance awareness

Job description

Bilingual Assistant Store Manager

supporting daily branch operations in a fast-paced consumer finance environment. Assist with supervising staff, coaching team members, and ensuring compliance with lending and collections regulations.

• Process loans and perform required operational tasks.
• Manage cash handling and maintain accurate records.
• Resolve customer inquiries and concerns in English and Spanish.
• Support achievement of sales and performance targets.
• Model excellent service to underbanked customers.
• Support audits by following procedures and documenting as required.
• Contribute to continuous process improvements and branch growth initiatives.

Key Qualifications & Skills:

strong customer service, bilingual communication (English/Spanish), operational accuracy, compliance-focused mindset, leadership/coaching ability, and comfort working in a fast-paced retail finance setting.