Bilingual Store Assistant Manager – Consumer Finance

TSP talent; Wilmington (DE); On-site; USD 42,000 - 66,000; Full time

Job summary

TSP talent is seeking a Bilingual Assistant Store Manager in Wilmington, DE to support daily branch operations in a fast-paced consumer finance environment. You will supervise staff, assist with loan processing, and ensure compliance with lending regulations while serving underbanked customers.

Fluency in English and Spanish, strong customer service, and a detail-oriented approach are essential to succeed in this role.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• Experience supporting retail/branch operations and customer service is needed.
• Detail-oriented with strong recordkeeping and audit support skills are important.
• Comfortable working with sales goals, performance metrics, and cash handling procedures.

Responsibilities

• Assist with supervising staff and coaching team members to deliver excellent customer service.
• Process loans and perform accurate cash handling.
• Resolve customer concerns promptly in English and Spanish.
• Ensure compliance with lending and collections regulations.
• Support achievement of sales and performance targets.
• Maintain accurate records, support audits, and contribute to process improvements.
• Help drive branch growth while serving underbanked customers.

Skills

Bilingual English/Spanish

Retail operations experience

Customer service

Cash handling

Job description

Bilingual Assistant Store Manager

to support daily branch operations in a fast-paced consumer finance environment.

Key Responsibilities

• Assist with supervising staff and coaching team members to deliver excellent customer service.
• Process loans and perform accurate cash handling.
• Resolve customer concerns promptly in English and Spanish.
• Ensure compliance with lending and collections regulations.
• Support achievement of sales and performance targets.
• Maintain accurate records, support audits, and contribute to process improvements.
• Help drive branch growth while serving underbanked customers.

Qualifications & Skills

• Bilingual proficiency in English and Spanish.
• Experience supporting retail/branch operations, customer service, and team coaching.
• Strong knowledge of lending/collections compliance requirements (or ability to learn quickly).
• Detail-oriented with strong recordkeeping and audit support skills.
• Comfortable working with sales goals, performance metrics, and cash handling procedures.