Bilingual Customer Service Representative

TSP Talent; Aldine (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

TSP talent seeks a bilingual customer service representative to assist Spanish- and English-speaking customers with loan applications and account inquiries in a fast-paced branch environment. You will help with payments and educate customers on available products and services, while maintaining accurate documentation and strict compliance standards.

The role emphasizes delivering friendly, responsive service, ensuring information is accurate and complete at every touchpoint in a busy underbanked

Qualifications

• Fluency in Spanish and English.
• Strong customer service skills.
• Ability to work in a fast-paced environment.
• Attention to detail and compliance.

Responsibilities

• Assist Spanish- and English-speaking customers with loan applications and account inquiries.
• Help customers with payments and provide education on products and services.
• Maintain accurate documentation and follow compliance requirements.
• Deliver friendly, responsive service ensuring information is correct and complete.

Skills

Fluency in Spanish and English

Customer service skills

Fast-paced environment

Attention to detail

Compliance and documentation

Job description

supporting underbanked consumers with short-term credit and related financial services in a fast-paced branch environment.

Key Responsibilities

• Assist Spanish- and English-speaking customers with loan applications and account inquiries.
• Help customers with payments and provide clear education on available products and services.
• Maintain accurate documentation and follow strict compliance requirements.
• Deliver friendly, responsive service while ensuring information is correct and complete.

Qualifications & Skills

• Fluency in Spanish and English.
• Strong customer service skills with the ability to handle questions professionally and accurately.
• Comfort working in a fast-paced, performance-driven setting.
• Attention to detail and a commitment to compliance and documentation standards.