Bilingual Staff Performance Lead - Logistics

EmployBridge; Hanover (MD); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Holidays

Wellness program

Incentive programs

Job summary

EmployBridge is seeking a Staff Performance Coordinator in Jessup, MD for a temporary assignment. The role involves serving as the first point of contact for vendors and client contacts on employee issues, educating clients on guidelines, and ensuring timely resolution of workforce concerns.

You will coordinate with vendors and partners, prepare onboarding documents, and run data reports to identify challenges.

Qualifications

• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• Familiarity with a heavy process-oriented environment.
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment.
• Able to understand client goals and how they measure success.
• Able to work independently and with a team.

Responsibilities

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program.
• Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments.
• Processes payroll and tracks attendance, wage, and hour compliance.
• Walks candidates through tour of client facility (walking 3 to 5 miles daily).
• Participates in whiteboard meetings to understand daily order fill goals.
• Conducts onboarding, I-9s, and background checks.

Skills

Data management

Customer service

Microsoft Office

Logistics experience

Multi-tasking

Independent worker

Team collaboration

Process orientation

HR experience (preferred)

Tools

Microsoft Office

Job description

EmployBridge is seeking a Staff Performance Coordinator in Jessup, MD for a temporary assignment. The role involves serving as the first point of contact for vendors and client contacts on employee issues, educating clients on guidelines, and ensuring timely resolution of workforce concerns.

You will coordinate with vendors and partners, prepare onboarding documents, and run data reports to identify challenges.