Bilingual Sr Personal Banker

First Community Bancshares, Inc.; San Antonio, Northern (TX, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

First Community Bancshares, Inc. seeks a customer service–oriented teller in Texas. Under supervision, you will handle cash transactions in a high-volume branch, verify cash, issue receipts, and assist customers with account needs.

Candidates must be bilingual English/Spanish, have a high school diploma or equivalent, and be able to work evenings, weekends, and holidays. A background check is required; teamwork and reliability are essential.

Qualifications

• Six months of accountable cash handling in a retail or customer service setting.
• Must pass background check per company policy.
• Ability to work with co-workers in a team environment.

Responsibilities

• Provide exceptional customer service with cash receipt and payment processing in a high-volume environment.
• Follow bank policies and supervisor directions.
• Cross-sell bank services and products to customers, including Spanish-speaking clientele.
• Process deposits, cash advances, money orders, and other banking transactions accurately.
• Maintain accurate records and balance daily operations.
• Ensure regular attendance and punctuality.

Job description

• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FCBI Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Schedules are prepared based on business need and subject to change at any time.
• High school diploma, high school equivalency or currently attending high school
• At least 18 years of age
• Must successfully pass background investigation according to company policy

Must be bilingual in English/Spanish

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

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