Bilingual Personal Banker

First Community Bancshares, Inc.; Plano (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

First Community Bancshares, Inc. in Plano, TX seeks a full-time teller to deliver exceptional customer service and handle cash transactions in a busy branch.

You will evaluate customer needs, promote banking products, and maintain accurate daily balances while supporting a diverse client base, including Spanish speakers. Applicants should have a high school diploma or equivalent and be available for evenings, weekends, and holidays.

Qualifications

• Bilingual in Spanish and English required.
• Customer service experience preferred.
• Cash handling and accuracy are essential.

Responsibilities

• Provide exceptional customer service in a high-volume, sales-oriented environment.
• Assess customer needs and promote bank products and services.
• Process deposits and cash withdrawals, balance daily transactions.
• Cross-sell bank services to customers.
• Receive cash and checks, verify amounts, and issue receipts.
• Maintain accuracy and detect counterfeit currency or checks.
• Operate computer systems and issue receipts and money orders/wires/CDs.
• Serve Spanish-speaking customers and other clients.
• Attend work reliably, with flexible availability including evenings, weekends, and holidays.

Skills

Bilingual: Spanish/English

Customer service

Cash handling

Communication

Teamwork

Flexible schedule

Education

High school diploma or equivalent

Currently attending high school

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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