Bilingual Personal Banker

Fhnb; Las Cruces (NM); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Fhnb is seeking a bank teller to handle daily cash transactions and provide exceptional customer service to a diverse customer base, including Spanish-speaking clients. You will process deposits, withdrawals, and various bank products while maintaining accurate records and balancing daily activity.

The role requires a flexible schedule, the ability to work in a high-volume environment, and strong teamwork. Prior teller or retail experience is preferred, and a background check is required.

Qualifications

• Must be at least 18 years old
• High school diploma or equivalent
• Able to communicate clearly in Spanish and English
• Six months of retail or customer service experience preferred
• Flexible schedule including evenings, weekends and holidays
• Must pass a background investigation
• Must work well in a team environment

Responsibilities

• Provide customer service and handle cash in a high-volume sales environment
• Assess customer accounts and offer bank products and services
• Follow bank policies and supervisor directions
• Help achieve monthly new account production targets
• Participate in in-store sales and cross-selling of services
• Process deposits and cash withdrawals accurately and balance daily transactions
• Receive cash/checks, verify amounts, and check endorsements
• Enter transactions into the computer and issue receipts
• Sell money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Provide services to a diverse customer base, including Spanish-speaking customers
• Maintain regular attendance and punctuality
• Work within established approval limits

Skills

Bilingual: Spanish & English

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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