Bilingual Personal Banker

1stnb; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

1stnb is seeking a full-time Teller to join our Houston-area branch. The role focuses on delivering exceptional customer service, handling cash transactions, and cross-selling banking services in a high-volume environment.

Requirements include being at least 18, possessing a high school diploma or equivalent, and bilingual Spanish/English abilities. Flexibility to work evenings, weekends, and holidays is essential; a background check is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent; currently attending high school is acceptable.
• Fluent communication in Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Able to work effectively in a team.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment, handling cash transactions.
• Evaluate customer relationships and opportunities to offer bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Prospect in-store and cross-sell bank services.
• Process deposits, cash handling, and balance daily transactions accurately.
• Verify cash, endorsements, and guard against counterfeit items.
• Enter transactions and issue receipts; sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Serve a diverse customer base, including Spanish speakers.
• Attend to additional tasks as assigned; maintain regular attendance.

Skills

Bilingual Spanish/English

Cash handling

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer

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