Bilingual Personal Banker

First Community Bancshares, Inc.; Houston (TX); Presencial; USD 28 000 - 39 000; Tempo integral

Resumo da oferta

First Community Bancshares, Inc. is seeking a customer-focused associate in Houston to provide cash handling and teller-style services in a high-volume branch. You will evaluate customer needs and promote bank products while following policies under supervision.

The role requires a minimum 18 years of age, a high school diploma or ongoing studies, and a flexible schedule including evenings, weekends, and holidays. Banking experience and teamwork are valued.

Qualificações

• Must be at least 18 years old.
• High school diploma or currently attending high school.
• Bilingual Spanish/English communication required.
• Six months of retail/customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Background check required by company policy.
• Teamwork and ability to get along with co-workers.

Responsabilidades

• Provide exceptional customer service, handling cash receipts/payments in a high-volume environment.
• Evaluate customer relationships to offer bank products and services.
• Follow established bank policies under supervisor guidance.
• Achieve monthly new account production targets as directed.
• Participate in active sales environment with in-store prospecting.
• Process deposits and payouts, balance daily operations, and record transactions.
• Receive cash and checks, verify amounts and endorsements.
• Examine cash to guard against counterfeit checks and IDs.
• Enter transactions into computer and issue receipts.
• Sell money orders, cashier's checks, wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors related to bank operations.
• Maintain regular and punctual attendance.

Conhecimentos

Bilingual Spanish-English

Customer service

Cash handling

Flexible schedule

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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