Bilingual Personal Banker

Fhnb; Balch Springs (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Fhnb in Balch Springs, TX is seeking an energetic teller to provide exceptional customer service in a high-volume branch. You will handle cash transactions, assist customers with account services, and work under supervision to meet branch goals.

The position requires a high school diploma, bilingual in English and Spanish, and the ability to stand for long periods. Evening, weekend, and holiday shifts may be required; background check required; teamwork a must.

Qualifications

• At least 18 years of age.
• High school diploma, equivalency, or currently in high school.
• Ability to communicate clearly in both Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Background check required.
• Ability to work well with others in a team.

Responsibilities

• Handle cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies under supervisor guidance.
• Pursue monthly new account production targets set by management.
• Engage in in-store prospecting as part of an active sales environment.
• Process deposits, issue receipts, and balance daily transactions.
• Receive cash and checks, verify amounts, and check endorsements.
• Guard against counterfeit items and verify identification.
• Enter transactions and generate customer receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Attend to supervisors' requests related to the bank's operations.
• Maintain regular and punctual attendance.

Skills

Bilingual English/Spanish

Customer service

Team player

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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