Bilingual Sr Personal Banker

First National Bank Texas; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a Teller to provide exceptional customer service in a high-volume retail banking environment in San Antonio, TX. You will handle cash transactions, follow policies, and promote bank products to customers.

The role requires English/Spanish bilingual abilities, a high school diploma or equivalent, and the ability to pass a background check. Flexible scheduling including evenings, weekends, and holidays is expected.

Qualifications

• Six months of cash handling/transaction experience.
• Completed the FCBI Step Program for internal employees.
• Must be able to get along with co-workers and work effectively in a team environment.
• Bilingual in English/Spanish.
• High school diploma or equivalent; 18+ years of age; background investigation required.

Responsibilities

• Provide cash handling and customer service in a high-volume sales environment under supervision.
• Follow bank policies and supervisor directions.
• Evaluate relationships to offer bank products and services.
• Achieve monthly new account production targets as assigned by management.
• Prospect for sales in-store as part of a sales-focused environment.
• Process deposits and payouts accurately and balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and improper identifications.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products to customers.
• Serve a diverse customer base, including a large Spanish-speaking population.
• Maintain regular attendance and punctuality.
• Perform other tasks as assigned by supervisors.
• Approval limits based on established authority.

Skills

Cash handling

Team player

Bilingual EN/ES

Flexible schedule

Education

High school diploma

18+ years of age

Background check cleared

Job description

• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FCBI Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Schedules are prepared based on business need and subject to change at any time.
• High school diploma, high school equivalency or currently attending high school
• At least 18 years of age
• Must successfully pass background investigation according to company policy

Must be bilingual in English/Spanish

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

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