Bilingual Personal Banker

First National Bank Texas; Balch Springs (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a friendly teller to provide exceptional customer service in a high-volume branch. Under direct supervision, you will handle cash transactions and help customers with their banking needs.

You will evaluate relationships, open accounts, and cross-sell bank products while following policy and procedures. Fluency in Spanish and English is essential to serve our diverse customer base and maintain reliable attendance.

Qualifications

• At least 18 years of age.
• High school diploma or currently attending high school.
• Able to communicate clearly in both Spanish and English.
• Six months of work experience in retail or customer service preferred.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production targets.
• Cross-sell bank services and products.
• Process deposits, verify amounts, and balance daily transactions.
• Receive cash and checks, issue receipts.
• Open money orders, cashier's checks, wires, and CDs.
• Perform other tasks requested by supervisors.
• Maintain regular attendance and punctuality.

Skills

Bilingual EN/ES

Customer service

Cash handling

Sales

Teamwork

Flexibility

Education

High school diploma

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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