Bilingual Senior Personal Banker

fnbtandfcbcareers; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

FNBT is seeking a customer-focused Teller in Houston to deliver exceptional service in a high-volume branch, handling cash transactions accurately and efficiently.

You will assist customers with deposits, withdrawals, account openings, and cross-sell bank products while maintaining strict accuracy and compliance.

Bilingual Spanish/English communication is required to serve a diverse community; evenings, weekends, and holidays may be required.

Qualifications

• Minimum 18 years of age
• High school diploma or equivalent
• Ability to communicate clearly in Spanish and English
• Six months of cash handling/transaction experience
• Successful completion of FNBT Step Program for internal employees
• Ability to work in a team environment
• Flexible schedule including evenings, weekends and holidays
• Pass background check as required by company policy

Responsibilities

• Receive and process cash deposits and withdrawals accurately.
• Balance cash drawer at end of shift.
• Assist customers with account openings and basic banking services.
• Promote bank products and cross-sell services.
• Verify identification and guard against counterfeit currency.
• Provide in-store customer service in a fast-paced environment.
• Maintain regular attendance and punctuality.
• Work flexible schedule including evenings, weekends and holidays.

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy