Bilingual Personal Banker

fnbtandfcbcareers; Willis (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

FNBT Bank in Willis, TX is seeking a customer-focused teller to handle deposits, payments and cash transactions in a busy branch. You will assess customer needs, cross-sell banking products and uphold accuracy, security and compliance in all transactions.

The role requires bilingual Spanish/English communication, flexibility to work evenings and weekends, and the ability to stand for long periods in a fast-paced environment. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Ability to communicate clearly in both Spanish and English.
• Strong cash handling and math accuracy required.
• Customer-focused with sales aptitude and up-selling skills.
• Ability to work in a fast-paced retail banking environment.

Responsibilities

• Provide exceptional customer service in a high-volume sales setting.
• Process deposits and cash transactions accurately.
• Offer bank products and services to customers.
• Balance daily transactions and maintain records.
• Cross-sell and promote banking services.
• Stand or walk for extended periods as needed.
• Work flexible schedule including evenings and weekends.

Skills

Customer service

Cash handling

Sales

Bilingual Spanish/English

Attention to detail

Teamwork

Attendance

Education

High school diploma

HS equivalency

Tools

Banking software

POS system

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment